Ordering :

  • How will my order be delivered to me?

Your order would be delivered through reputed courier companies at your doorstep .

  • How will I know if order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over email from Craftestic.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders, if you have placed the order through your log in id.

  • I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 5 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you.

  • How do I check the status of my order?

Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an email with your order details. Again after your order is dispatched we send you an email with your tracking details. Please check your spam folder for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

  • Can I cancel my order?

If  you wish to cancel your order, Please get in touch with us as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount (Full or 90% amount that depends upon the total value and the item).

If  your order has been dispatched but yet to be delivered, please do not accept delivery and contact us.

  • Can I place a bulk order for an item(s)?

In order to place a bulk order please contact us with your requirements and the concerned team would get back to you.

  • Do you allow Replacements ?

At present we don’t have Replacement service.

  • Under what conditions Refunds will be provided?

In case of the following scenarios you are liable to get a full or partial refund of money :

  1. We have shipped a wrong product that is not matching with your order.
  2. There is a manufacturing defect in the product ordered by you.
  3. The merchandise got damaged during transit, and we are not able to provide you with a replacement.
  4. You have 15 days (from the delivery date ) to make up your mind and intimate us that you wish to claim for a refund.

You need to mail us with all the details, proofs (Picture of item).

 

Payments :

  • What payment methods do you accept?

We accept payments via Visa, MasterCard, American Express Credit and Debit Cards, Netbanking.

  • Is it safe to shop online using my Debit card or Credit Card?

All Credit Card, Debit Card, and net banking transactions are processed over a secure encrypted connection.

  • Are there any hidden charges?

There are absolutely no hidden charges. You pay only the amount that you see in your order summary.

 

Shipping & Tracking :

Shipping

  • How long will my order take to arrive?

Your order will be delivered within 4-8 days (Within India) and 14- 22 days (Outside India) depending on the delivery location. Sometimes it may take longer than the stipulated time due to unforeseen conditions including weather conditions, flight delays and etc at the courier company end.

If you wish faster delivery for outside India then please contact us.

  • Are there any shipping charges?

No.  Craftestic does not charge any shipping or handling charges or any additional hidden fees.

  • Do you ship internationally?

Yes. We ship worldwide and It’s free.

Tracking

  • How do I track my Order?

Email sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider with any other details.

  • I should have received my order by now but I haven't. What do I do?

If  you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do message us with order number and we will be happy to help you.

 

For any queries please contact us